We provide different levels of technical support depending on your subscription:

1. Basic support (TRIAL / LITE)
   • Access to WIKI and FAQ only.
   • No email support.
2. Standard email support (HUB)
   • You can contact us by email: [email protected]
   • We usually reply within 72 hours, in rare cases it may take up to 12 days.
3. Priority email support (VIP)
   • Same email: [email protected]
   • We usually reply within 48 hours, in rare cases it may take up to 5 days.
   • VIP requests are processed first.

<aside> 💡 Note: Most technical questions are already answered in the WIKI and FAQ . Please check them first — it often saves a lot of time.

</aside>

How to use support via Bot?

1. Open the Bot
2. From the Main Menu go to: Account → 🛠 Technical Support.
3. The Bot will show your current support level and give you the correct links (WIKI / FAQ / email).
4. If email support is available for your plan, follow the instructions and send us a message.