These answers solve more than 90% of common problems.

Please read them carefully before contacting support.

  1. Can I use assets for commercial projects?

Any resources may be used for personal and educational purposes only.

You can’t resell assets as your own asset packs or redistribute them as a separate service.

  1. I paid for a subscription but don’t have access. What should I do?

If you’ve already sent a verification request in the bot, you don’t need to do anything — just wait.

We don’t receive money instantly, so verification can take up to 24 hours, this is normal.

If you haven’t sent a verification request yet, follow this guide: Verification Subscription

  1. Verification is done, but I still can’t download assets.

Most often this means that the HUB access was not activated correctly.

Follow this step-by-step guide for UE / Unity / 3D Models: Assets HUB (UE/Unity/3D)

  1. I can’t unzip the archive. What should I do?

Some large archives are split into several parts. To unpack them: